If Your Account Is Banned or You're Locked Out
How the appeal process works if you believe an account restriction was a mistake.
2 min readBans are a moderation action, not a bug
Accounts get restricted for specific policy reasons (fraud signals, abuse reports, and similar), reviewed by a real person on our side rather than triggered automatically without review.
You can appeal from the sign-in screen
A banned account sees a clear appeal option right on the sign-in screen. Submit it with whatever context explains your side.
Every appeal gets a real review
There's no auto-reject queue. Appeals are read and decided individually, and you'll hear back once a decision is made.
How long does an appeal take to review?
There's no fixed turnaround since every appeal is read and decided individually rather than auto-processed, but you'll hear back once a real decision has been made.
Can I submit more than one appeal if my first one is denied?
Yes, the appeal option stays available from the sign-in screen. Add any new context that wasn't in your original submission.