Last updated: 7 September 2026

RecruiterLog is a subscription software service. Nothing is shipped to you, so there is nothing to return; what follows is how refunds work on subscriptions, add-ons and one-off purchases, and which of those are refundable.

This policy is part of our Terms and Conditions. Nothing in it limits rights you have under mandatory consumer law, including the South African Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 where those apply to you. Where this policy and a mandatory statutory right disagree, the statutory right wins.

Try Before You Are Charged

Recruiter and Agency Growth plans include a 7 day free trial. A card is required to start it, but no charge is taken until day 8. If you cancel at any point before then, you are never charged and there is nothing to refund. This is the mechanism we would rather you used instead of asking for a refund afterwards, because it costs you nothing.

Agency Scale is billed from day one unless a trial is offered on it at the time you sign up. The plan page states which applies before you enter payment details.

Monthly Subscriptions

You can cancel a monthly plan at any time. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. We do not refund the remainder of a month you have already used.

Annual Subscriptions

Annual plans are discounted in exchange for the commitment. If you cancel an annual plan within 14 days of the charge and you have not made substantial use of the service in that period, we will refund it in full. After 14 days, cancelling stops the next renewal and you keep access for the remainder of the year already paid for.

"Substantial use" means things that consumed real resources or produced lasting output: AI agent runs, identity verifications, published job listings, or a sponsored Academy campaign that went live. Reading the dashboard is not substantial use.

Add-Ons and Seats

Recurring add-ons, including the AI Triage and Match Insights add-on, Market Intelligence Pro and Open Board Pro, follow the same rule as the plan they sit on: cancel any time, access to the end of the paid period, no refund of the portion used.

Adding a seat mid-cycle is charged pro rata for the days remaining. Removing a seat frees it at the end of the current period rather than generating a refund.

One-Off Purchases

Agent Marketplace credits. Credit packs are refundable while the pack is unused. Once credits from a pack have been spent on an agent run, that pack is no longer refundable, because the compute behind it has already been bought and consumed.

Brand Academy sponsorship. Refundable in full until the campaign goes live. Once a campaign is published and candidates can enrol, it is not refundable, because the placement has been delivered.

Verified Recruiter identity checks. Charged when the identity check completes, and not refundable after that point. The check is performed by an independent verification provider that we pay per check, whatever the outcome. A check that fails for a technical reason on our side, rather than because the identity could not be confirmed, is refunded or re-run at no cost.

Data Partner API. Billed as a subscription and treated as one under this policy.

Things We Always Refund

None of the limits above apply to any of the following. In each case, tell us and we will put it right.

• A duplicate charge, or the same purchase billed twice.
• A charge after you cancelled, or a renewal you had already stopped.
• A billing error on our side, including a wrong amount, a wrong currency, or a plan you did not select.
• A charge you did not authorise, once we have confirmed it.
• A paid feature that was unavailable for a sustained period because of a fault on our side, refunded in proportion to the outage.

How a Refund Is Paid Back

Refunds go back through the gateway that took the payment, to the same payment method, in the same currency.

• Paid by card through Stripe. Refunded in US dollars to the card used. Your bank converts back at its own rate, which may differ from the rate applied to the original charge. That difference is set by your bank and is not something we add or control.
• Paid in rands through PayFast. Refunded in rands. Because our rand prices are set separately rather than converted from the dollar list, the rand amount refunded is the rand amount charged.

We process approved refunds within 5 business days. How long the money takes to appear after that depends on your bank or card issuer, and is usually a further 3 to 10 business days.

Chargebacks

If something looks wrong, please contact us before raising a chargeback with your bank. We can usually resolve it faster than the dispute process can, and a chargeback raised while an account is active may suspend that account until the dispute is settled.

How to Request a Refund

Use the form at recruiterlog.com/contact, or email support@recruiterlog.com, from the email address on the account. Tell us which purchase it relates to and what went wrong. You do not need an order number, but including the date and amount helps us find the charge quickly.

We aim to respond within 2 business days and to reach a decision within 5. If we decline a refund, we will tell you which part of this policy applies and why.

Changes to This Policy

We may update this policy. The version that applies to a purchase is the version published when you made it, so a change here never removes a refund right you already had.

Questions

Bitrora, trading as RecruiterLog
support@recruiterlog.com
recruiterlog.com/contact